SIT31212 Cert III in Holiday Parks & Resorts
This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed skills required in the operation of holiday parks and resorts. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.
The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. For example, individuals might be required to:
◾assist with the co-ordination, training and supervision of other workers
◾perform clerical and other office duties
◾perform specific front office duties such as reservations, reception, cashiering and other accounts work
◾service and clean accommodation
◾perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson).
Theory for the course is self-paced and to be completed within 12 months of enrolment, unless there is additional support required. Strategies will be implemented if gaps are identified. Two weeks practical placement at an operational holiday park is to be completed when the course schedule suits the learner.
Cluster One – Reservations
SITHACS303 Provide accommodation reception services
SITTTSL305 Process reservations
SITTTSL308 Use a computerised reservations or operations system
Cluster Two – Customer Service
SITXMGT401 Monitor work operations
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXCCS201 Provide visitor information
Cluster Three – Administration
BSBCMM201A Communicate in the workplace
SIRXSLS201 Sell products and services
SITTTSL201 Operate on online information system
SITXFIN201 Process financial transactions
Cluster Four – Operations
SITXWHS101 Participate in safe work practices
BSBSUS201A Participate in environmentally sustainable work practices
SITHACS101 Clean premises and equipment
SITXWHS301 Identify hazards, assess and control safety risks
BSBWOR202A Organise and complete daily work activities
SITTIND202 Source and use information on the holiday park industry
SITXCCS401 Enhance the customer service experience
SITXCOM401 Manage conflict
This qualification provides a pathway to work in a front office, housekeeping or grounds maintenance environment in holiday parks and resorts.
Possible job titles include:
• grounds person
There are no entry requirements for this qualification.
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry /enterprise requirements for this qualification include :
Communicating and liaising with colleagues and customers, including those from diverse backgrounds; understanding and analysing verbal and written information to determine work and customer requirements; empathising and negotiating acceptable solutions to customer and colleague problems; providing clear and accurate verbal and written information to others.
Working as a team member, sometimes in a lead role; giving and receiving instructions and understanding own lead role in servicing the needs of the customer or other work activities; supporting other team members; respecting the cultural diversity of team members.
Anticipating problems that may arise in work activities; mitigating problems by effective operational planning work; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers and others in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems.
Initiative and enterprise
Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations.
Planning and organising
Collecting, analysing and organising a range of information to plan and organise work activities; setting timelines and organising own work flow to coordinate work; using appropriate predetermined policies and procedures to guide work activities.
Understanding and complying with the legal responsibilities that apply to own work role; knowing and taking pro-active responsibility for own job and responsibilities; organising own work time and competing priorities and seeking feedback and guidance from others.
Knowing the structure of networks within, and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues and taking responsibility for keeping up to date with emerging trends and practice.
Understanding the operating capability of selecting and using appropriate work technologies; correctly using equipment to ensure personal safety in the workplace.
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Pathways into the qualification
Individuals may enter SIT31212 Certificate III in Holiday Parks and Resorts with limited or no vocational experience and without a lower level qualification.
Pathways from the qualification
After achieving SIT31212 Certificate III in Holiday Parks and Resorts, individuals could progress to SIT40812 Certificate IV in Holiday Parks and Resorts or to broader qualifications in Hospitality.