Frequently Asked Questions
1. What courses does PRO Management offer?
We presently offer a Certificate III in Holiday Parks and Resorts (SIT31212) and Certificate IV in Holiday Parks and Resorts (SIT40812), as well as a Certificate III in Tourism (SIT30112) and Certificate IV in Tourism (SIT40212). We also offer short courses – “Introduction to RMS” (gaining you nationally recognised Statement of Attainment for two modules) and a “Practical Component” course (giving you nationally recognised Statement of Attainment for eight modules).
2. Are any of PRO Management’s courses nationally recognised and accredited?
ALL the modules or units of competency gained through completion of ALL our courses are nationally recognised. Our complete qualifications (Certificates III and IV in both holiday parks and tourism) are nationally recognised and also nationally accredited.
3. How can I pay for the course fees?
PRO Management offers bank transfer and also credit card payment facilities (Mastercard/Visa only). If you wish to use the credit card option – there is a 2.6% surcharge. If required, we do also offer the option of a tiered payment plan. The tiered payment plan is not available for the RMS short course.
4. Are there any opportunities for government funding for my course?
Yes. Provided you meet eligibility criteria, PRO Management is able to offer a government subsidy for Queensland residents. Contact us today to find out more.
5. Does PRO Management offer the opportunity of Recognition of Prior Learning (RPL) and Credit Transfer?
Yes we do. We will require a copy of the official transcript of units/modules completed. Currency – time since completed – is usually 5 years.
6. Can I complete a Certificate IV as I already have a Certificate IV in Business (etc)?
Yes, a student is able to complete a Cert IV in Travel and Tourism – even if not having completed a prior qualification. Unfortunately though, due to Government regulations, we are unable to offer a Cert IV in Holiday Parks and Resorts to students without previous holiday park industry experience or theoretical knowledge. It is easy to upgrade to a Cert IV once you have completed a Certificate III or have worked in a holiday park. We are able to offer Credit Transfer if any of your completed units/modules “map” over to the ones needed for our Qualification.
7. Is the work undertaken in the Introduction to RMS two day course covered in the two week practical component?
Yes it is. The 2 day RMS course is an introduction to RMS. The work covered in this introduction is addressed in the first few days of the two week practical component with lots more RMS workshops on a live program, as well as rostered shifts in the park office undertaken.
8. How long do we have to complete the courses?
With the complete qualifications (Cert III and IV), the required theory is “self-paced”, but the maximum allowed for completion is one year from enrolment. If completing only the “practical component” this is completed over the two weeks, with the Introduction to RMS completed over two days – usually a weekend.
9. How long after enrolling before I start the course?
Once you have submitted your enrolment form, we will then invoice you for course fees. If completing the complete qualification, as soon as your deposit is paid to PRO Management, you will receive your first module to start work on. For all other courses, once final payment is received, enrolment is completed.
10. Is it a requirement to have a qualification to work in caravan parks?
At this point in time, it is neither a “requirement” nor a “necessity” to gain employment in a caravan park. However, we strongly believe it is a great advantage to have some kind of formal qualification in trying to gain employment in this industry. Keep in mind, times are changing and we do know that if you wish to lease/manage/operate a Council owned caravan park in NSW, their Government is introducing a law that involves the requirement that a minimum of one manager needs to hold a formal qualification.
11. How is the course delivered?
Complete certification: The theory is self-paced and online via an e-learning system. A maximum of 12 months is allowed. The two week practical component is required to be completed for attainment of full certification. Although it is advisable – as we know from history it can be hard for trainees to finish their theory after they have attended the practical component – it is not a necessity or prerequisite to have all modules completed prior to attending the two weeks at the training park.
Practical component: Two weeks “working” in a busy holiday park in a training environment with practical and some classroom based assessments.
RMS: Classroom based over two days, usually on a weekend. Introductory work on RMs with computers and live RMS program provided.
12. Where is the practical component held?
Our training venues include the BIG4 Toowoomba Garden City Holiday Park, SW QLD and BIG4 Nelligen Holiday Park, NSW. Visit our Training Venues page to find out more about the parks.
13. How many people attend the practical component?
We have a minimum of two attendees and a maximum of 10 (generally 6-8)
14. Is there any time off during the two weeks?
Yes our trainees have some time off over the two weeks. We produce a roster which works in with the daily activities of the park, taking into account arrivals and departures. As tourism is a 7 day per week business we do often “work” weekends. In saying that – we have 1 to 1 ½ days off over the two weeks. We do try to roster some of this time over the weekend but due to the park workload, this sometimes is not possible.
15. Is there a guarantee of work after the course?
PRO Management can never guarantee 100% that all course participants will gain employment – being the same if you complete a university degree. However we currently have 16 properties under our own management and we are always looking for new people to work with us. We also can offer work experience at these properties if required. History is now showing that completion of one of our courses will give you a definite advantage when applying for work in caravan parks.
16. What do I need to bring to the courses?
RMS: Pen/paper required for personal notes. All other resources supplied including laptops and live RMS program. Morning/afternoon tea provided. Lunch is personal catering.
Practical Component: Casual clothing suitable for both “working” outdoors (cleaning/maintenance/pool service) and also for shifts in a classroom and office environment. Covered-in shoes. Hat, sunscreen, wet weather gear and also seasonal suitable clothing (winter/summer). Catering and social entertainment is a personal expense.
17. Is accommodation for the practical component covered in the course fees?
No, our fees cover our training and certification expenses only. Accommodation is a personal expense. However, both training parks offer a very generous discount of 50% on all accommodation types – ranging from unpowered sites to cabins. If accommodation is required for the 2 day RMS course, the parks still offer a 20% discount. Accommodation is to be organised directly with the park, letting them know you are attending for one of our courses.
18. I’m not good on computers – will this be a problem?
All our courses do involve some theory which is completed by computer work. Some computer experience would be advantageous in completing our courses. We have had trainees complete with very little technological experience – we are always on hand to help.
19. What actually happens during the two week practical component?
We believe the two weeks “practical” is an invaluable insight into life of working in a busy caravan park. Our trainees “work” (in a training environment), as close as possible to the park roster. Our trainees are rostered on with all departments of park staff – from housekeeping and grounds maintenance to reception/admin staff. We also provide a one day stand-alone customer service course. Daily workshops are held covering RMS, finance, WHS and environmental subjects. We have a lot of discussion and diverse ‘behind-the-scene’ park life information is chatted about. Friendships are formed and if feasible, work with one of PRO Management’s parks may be offered.
20. I’ve done cleaning before – do I still need to clean during the two weeks?
Yes you do. We won’t teach you “how to clean” – most people know how to clean, but commercial accommodation and amenity cleaning is an intensive procedure. Immaculate and tidy facilities are one of the first thing guests in holiday parks look for. Over the two weeks, we aim to show best practice and the standard that is required in high quality holiday parks, presenting their accommodation and facilities at the highest level possible.
21. Do both partners need to complete the course?
It is not a “requirement” but it is certainly an advantage for both partners to complete the course. Both partners can then gain an insight into all departments/areas of work in a holiday park.
22. I’m on my own – can I still do the course?
Yes of course! Historically many park positions have been for couples but there is an increasing opportunity for travelling single people as more and more positions are becoming available that are looking for only one staff member.
23. What do the courses cost?
Please contact Natalie@promanagement.net.au for our current course schedule and fee listing.
24. Is there any way I can gain further insight into what goes on during the courses and keep in touch with PRO Management?
Follow PRO Management on Facebook for latest updates on current and future courses, including photos! Also visit our Testimonials page on our website to hear from past trainees and their experiences with PRO Management. Our Latest News feed is regularly updated with interesting and exciting PRO Management news. Access the links below!